Return Policy

Last updated: July 10, 2023

1. Our Commitment

We place great importance on your satisfaction. If you are not entirely satisfied with your purchase, you may return the product in accordance with our return conditions.

2. Return Conditions

To be accepted, your return must meet the following criteria:

• Timeframe: within 3 days of receipt.
• Condition: product in its original state, unused and in its packaging.
• Complete: accompanied by all accessories, tags and documents.
• Note: personalized, promotional or hygiene products may not be eligible.

3. Return Process

1. Contact: initiate the request through our customer service (email or phone).
2. Details: specify the order number and reason for return.
3. Instructions: Follow the steps sent by our team.

4. Fees & Shipping

• Return fees are the responsibility of the customer (except in case of error on our part).
• Advice: use a service with tracking. We are not responsible for lost packages.

5. Refunds & Exchanges

• Refund: processed within [X] days after inspection, via the original payment method.
• Exchanges: we do not process direct exchanges. Please return the item and place a new order.