FAQ

At Néné Yaya, we place made-to-measure at the heart of our service. Almost all of our items are made to order, giving you complete freedom. You can choose your pieces from a wide range of colours according to your wishes and preferences. Please feel free to contact us to discuss the shades available for the design you have fallen for.

Because each Néné Yaya piece is crafted with care, precision, and local expertise, please allow 10 to 15 business days for your item to be made. This timeframe enables us to guarantee the high quality and impeccable finishes that are the signature of our brand.

Absolutely. Néné Yaya elegance knows no borders! We offer delivery worldwide. To ensure your pieces are transported safely and quickly, we work with reliable logistics partners such as DHL and GP. Shipping costs and delivery times vary depending on your destination.

Your satisfaction is our priority. If an item does not suit you, you have 3 days after receipt to submit an exchange request. Note: In the special case where the customer has an imminent travel plan, please let us know promptly so that we can find a suitable solution.

Yes, we support our clients well beyond the purchase. If you encounter any issue with an item ordered from us, our after-sales service is entirely at your disposal. We will handle your request with care to offer you an appropriate solution and ensure the longevity of your Néné Yaya piece.

Néné Yaya shines beyond borders. We are present and proud to serve our clients across different locations, including Ouagadougou, Canada, Kigali, and many others. Our community is growing every day, and we are delighted to bring African elegance to the world.