{"id":10422,"date":"2018-09-05T11:23:41","date_gmt":"2018-09-05T11:23:41","guid":{"rendered":"https:\/\/kgt.5ab.mytemp.website\/faq\/"},"modified":"2026-07-09T17:36:57","modified_gmt":"2026-07-09T17:36:57","slug":"faq","status":"publish","type":"page","link":"https:\/\/neneyayahb.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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\n \n FAQ\n <\/h1>\n\n[\/vc_column][\/vc_row][vc_row row_content_width=”grid” css=”.vc_custom_1538042020813{padding-top: 114px !important;padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-9 vc_col-md-12 vc_col-xs-12″]
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\n\t\t\t\tFrequently Asked Questions\t\t\t<\/h2>\n\t\t\t\t\t\t\t

\n\t\t\t\tDiscover everything you need to know about customising our designs, our artisanal production lead times, our international deliveries, and our after-sales service.\t\t\t<\/p>\n\t\t\t<\/div>\n<\/div>\t\t<\/div>\n\t<\/div>\n

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\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tWhat colours are available for your creations?<\/span>\n<\/h4>\n
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\n\t\t[vc_column_text css=””]At N\u00e9n\u00e9 Yaya, we place made-to-measure at the heart of our service. Almost all of our items are made to order, giving you complete freedom. You can choose your pieces from a wide range of colours according to your wishes and preferences. Please feel free to contact us to discuss the shades available for the design you have fallen for. <\/span><\/p>\n
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\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tWhat is the production lead time for an order?<\/span>\n<\/h4>\n
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\n\t\t[vc_column_text css=””]Because each N\u00e9n\u00e9 Yaya piece is crafted with care, precision, and local expertise, please allow 10 to 15 business days for your item to be made. This timeframe enables us to guarantee the high quality and impeccable finishes that are the signature of our brand. <\/span><\/p>\n
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\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tIs it possible to ship abroad?<\/span>\n<\/h4>\n
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\n\t\t[vc_column_text css=””]Absolutely. N\u00e9n\u00e9 Yaya elegance knows no borders! We offer delivery worldwide. To ensure your pieces are transported safely and quickly, we work with reliable logistics partners such as DHL and GP. Shipping costs and delivery times vary depending on your destination. <\/span><\/p>\n
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\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tCan I exchange an item if needed?<\/span>\n<\/h4>\n
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\n\t\t[vc_column_text css=””]Your satisfaction is our priority. If an item does not suit you, you have 3 days after receipt to submit an exchange request. Note:<\/i> In the special case where the customer has an imminent travel plan, please let us know promptly so that we can find a suitable solution. <\/span><\/p>\n
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\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tIs there an after-sales service?<\/span>\n<\/h4>\n
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\n\t\t[vc_column_text css=””]Yes, we support our clients well beyond the purchase. If you encounter any issue with an item ordered from us, our after-sales service is entirely at your disposal. We will handle your request with care to offer you an appropriate solution and ensure the longevity of your N\u00e9n\u00e9 Yaya piece. <\/span><\/p>\n
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\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tIn which countries is the N\u00e9n\u00e9 Yaya brand represented?<\/span>\n<\/h4>\n
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\n\t\t[vc_column_text css=””]N\u00e9n\u00e9 Yaya shines beyond borders. We are present and proud to serve our clients across different locations, including Ouagadougou, Canada, Kigali, and many others. Our community is growing every day, and we are delighted to bring African elegance to the world. <\/span><\/p>\n
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